Privacy Policy: The Soul Shift

Last Updated: January 15, 2026

This Privacy Policy describes how The Soul Shift (referred to as "the Company", "we", or "us") collects, uses, and secures Your personal data. We are dedicated to protecting Your privacy in accordance with global standards, including the GDPR and CCPA.

1. Information We Collect

We collect data to provide a customized experience within our community and practice library.

Data You Provide: Name, email address, billing information (credit card details processed via secure third parties), and any information shared during surveys or registrations.

Automated Data: Technical data such as Your IP address, device type, operating system, and browser version to improve traffic measurement and content delivery.

Usage Data: We track interactions within the app (GoKollab), such as which practices You view (e.g., "3 A.M. Rescue") and Your progress in the Soul Shift challenges.

2. How We Use Your Data

Your information is used for the following purposes:

To Operate & Promote: Managing Your membership and recommending practices based on Your progress.

Communication: Sending tips, daily audio guidance, and promotional emails regarding the Program.

Personalization: Using usage patterns to tailor content suggestions to Your specific emotional needs (e.g., overwhelm or anxiety).

Security: Monitoring for fraudulent activities and ensuring the integrity of the community space.

3. Data Sharing & Third Parties

We never sell Your personal information to third parties. We only share data with:

Processors: Trusted service providers for payment processing (e.g., Stripe, PayPal), email transmission, and data hosting who are contractually bound to protect Your information.

Third-Party Platforms: If You purchase via Apple App Store or Google Play, their respective privacy policies apply to the transaction.

Legal Requirements: Authorities, if required by law or to protect the safety of the Company and its members.

4. Your Rights (GDPR & CCPA)

Depending on Your location, You have the following rights:

Right to Access & Rectification: Request a copy of Your data or correct inaccurate information.

Right to Erasure: Request the deletion of Your personal data when it is no longer necessary.

Right to Opt-Out: You may unsubscribe from marketing emails at any time using the link in the footer.

CCPA (California): You have the right to know what personal information is collected and to request its deletion.

5. Data Security & Retention

We implement industry-standard administrative and technical security measures, including SSL encryption for all sensitive data. We retain Your data as long as Your account is active or as needed to comply with legal, tax, or accounting requirements.

6. Cookies & Tracking Technologies

We use cookies to remember Your login details and understand traffic patterns. You can manage Your cookie preferences through Your browser settings, although disabling them may limit the functionality of the Services.

7. Children’s Privacy

The Soul Shift is not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children.

8. Contact Us

For any questions regarding this Privacy Policy or to exercise Your data rights, please contact our Data Protection Officer at:
Email: [email protected]